Help Center
Need help with Pintej? We're here to assist you. Find answers to the most common questions below.
Frequently Asked Questions
How do I color an illustration?
Open a book, select an illustration, then use the brush or fill tools to apply the colors of your choice. Zoom in and out to reach the details.
Are my colorings saved?
Yes, your progress is automatically saved on your device. If you're signed in, your data can be synced across your devices.
How do I restore my purchases?
Go to the main menu and tap "Restore purchases." Make sure you're signed in with the same Apple or Google account used during the original purchase.
Does the app work offline?
Yes, once illustrations are downloaded, you can color without an internet connection. Some features (sharing, community gallery) require a connection.
Subscription FAQ
What are the benefits of the subscription?
Pintej Premium gives you unlimited access to all illustrations, exclusive books, priority updates, and an ad-free experience.
How much does the subscription cost?
Pintej offers monthly and annual plans. Check the subscription page in the app for current pricing in your country.
Can I try it for free?
Yes, a free trial is available for new users. You can cancel at any time before the trial period ends without being charged.
How do I cancel my subscription?
On iOS, go to Settings → your Apple ID → Subscriptions. On Android, open the Google Play Store → Subscriptions. Cancellation takes effect at the end of the current period.
How do I restore my subscription?
Tap "Restore purchases" in the app menu. Make sure you're signed in with the same account used during the original purchase.
Can I get a refund?
Refunds are managed by Apple (App Store) or Google (Google Play). Contact their respective support for any refund request. You can also contact us through the link below.
Contact us
If you can't find the answer to your question, write to us. We usually respond within 48 hours.
Report a problem
If the app isn't working properly, use the "Download diagnostic" feature in the main menu, then send it to us by email. This helps us resolve your issue faster.