Help Center

Need help with Pintej? Find answers about coloring, offline use, and Lifetime Premium.

Frequently Asked Questions

How do I color an illustration?

Open a book, pick a page, then use the tools (brush, paint bucket, and more) to color. Zoom for details. You can also turn a photo into a page with Photo → line art.

Are my colorings saved?

Yes. Your books and colorings are stored on your device (offline-first). Sync across devices is not offered at launch.

Does the app work offline?

Yes. Coloring, Studio, and your local books work without a connection. AI generation (photo → coloring) and some sharing features need the internet.

What are official books?

Ready-to-color books shipped with the app. They are free to color, no purchase needed.

How do I restore my purchases?

In the app menu, open Premium & credits, then tap Restore purchases. Use the same Apple ID as when you bought.

Lifetime Premium & credits FAQ

What is Lifetime Premium?

A one-time purchase, with no subscription, that unlocks the app's full workshop: longer and more books, all coloring tools, all palettes and text styles, HD export and unlimited printing. AI credits (photo → coloring) and future book collections are not included: they are sold separately. 10 AI credits are offered once at purchase. Official books remain free to color.

How much does it cost?

The price is shown in the app, in your currency, before you buy. You pay once: nothing to renew, nothing to cancel.

Do I need an account to buy it?

No. Lifetime Premium can be bought without a Pintej account. If you sign in later (Apple, Google or email), the purchase is linked to your account and you receive your 10 free AI credits.

Does Family Sharing work?

Yes. Lifetime Premium supports Apple Family Sharing: your family members get it on their own devices.

How do I get Lifetime Premium on a new device?

In the app: menu → Premium & credits → Restore purchases, with the same Apple ID you bought with.

What are AI credits for?

AI credits are used for photo → coloring transformations and related generations. A new account gets a few for free; after that, they come in top-up packs. Balance and packs are managed in the app (Premium & credits).

Can I get a refund?

Refunds for in-app purchases are handled by Apple (reportaproblem.apple.com). If Apple refunds Lifetime Premium, Premium access is removed. For a credit purchase made on the website, write to us using the link below.

Contact us

If you can't find the answer, write to us. We usually respond within 48 hours.

Report a problem

If the app isn't working properly, use Download diagnostic in the menu, then email it to us. That helps us fix issues faster.